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The Journal of the Trachtenberg School of Public Policy and Public Administration at The George Washington University


Amtrak and the Washington Metropolitan Area Transit Authority (WMATA) have made recent efforts to improve their organizational safety cultures. By transforming their values and behaviors, these transportation organizations sought to reduce employee and passenger accidents and injuries, as well as build more collaborative cultures. This paper illustrates case studies of Amtrak and WMATA and examines the strategies and promising practices that these organizations employed to improve their safety cultures.

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