Developing Safety Cultures in Amtrak and WMATA

Mark Buckley, Keith Marfione, Hannah Putman

Abstract


Amtrak and the Washington Metropolitan Area Transit Authority (WMATA) have made recent efforts to improve their organizational safety cultures. By transforming their values and behaviors, these transportation organizations sought to reduce employee and passenger accidents and injuries, as well as build more collaborative cultures. This paper illustrates case studies of Amtrak and WMATA and examines the strategies and promising practices that these organizations employed to improve their safety cultures.

Keywords


Amtrak; Washington Metropolitan Area Transit Authority; WMATA; organizational safety culture; public safety; passenger accidents; passenger injuries

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DOI: https://doi.org/10.4079/pp.v19i0.10429